At ISSA, we believe that trust is the foundation of every transfer. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our cross-border remittance services. We are committed to handling your data with transparency and care.
What Information We Collect
When you create an account or send money through ISSA, we collect:
- Identity Information: Your full name, phone number, and email address
- Verification Data: Information required for Know Your Customer (KYC) compliance, including government ID details where applicable
- Transaction Details: Transfer amounts, recipient information, payment methods, and transaction history
- Device Information: IP address, browser type, and device identifiers for security purposes
- Communication Records: Support conversations and feedback you provide
How We Use Your Information
We use your information to:
- Process and complete your money transfers
- Verify your identity and comply with legal requirements
- Protect against fraud and unauthorized transactions
- Send you transaction confirmations and service updates
- Improve our services based on usage patterns
- Provide customer support when you need assistance
Data Storage and Security
Your data is stored on secure servers located within East Africa and compliant cloud infrastructure. We implement industry-standard security measures including:
- 256-bit SSL encryption for all data in transit
- Encrypted storage for sensitive information
- Regular security audits and penetration testing
- Strict access controls for our team members
- Two-factor authentication for account access
Sharing Your Information
We only share your information with:
- Payment Partners: Banks and mobile money providers necessary to complete your transfer
- Regulatory Authorities: When required by law for compliance with financial regulations
- Service Providers: Trusted partners who help us operate our platform under strict confidentiality agreements
We never sell your personal information to third parties for marketing purposes.
Your Rights and Choices
You have control over your personal information:
- Access: Request a copy of the data we hold about you
- Correction: Update inaccurate information in your profile
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Portability: Export your transaction history in a standard format
- Communication Preferences: Choose which notifications you receive
Cookies and Tracking
We use essential cookies to maintain your session and security tokens. Analytics cookies help us understand how visitors use our website so we can improve it. You can adjust your browser settings to refuse cookies, though this may affect your ability to use certain features.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our app or via email. Continued use of ISSA after changes indicates your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out to our Data Protection Officer at privacy@issasend.com.